Ty-Lite will accept returns within 30 days of the original purchase only if the product was purchased directly from the Ty-Lite website and only if the seals located on the sides of the box are unbroken. Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
Please contact Customer Service toll free at 1-800-648-8891, or go directly to our website Ty-Lite.com to obtain a Return Merchandise Authorization (RMA) number. You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records). You will receive your Return Merchandise Authorization via email which will include your RMA# as well as instructions for the return.
Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
- Ty-Lite, LLC return policy as stated above is not applicable to any Partners of Ty-Lite, LLC (i.e. Resellers, Distributors, VARS, etc.). To obtain more information about our Partners return policy, please directly contact the retailer you purchased your Ty-Lite from for further details.
- Ty-Lite will not refund your original shipping costs charged at purchase. Ty-Lite, LLC is not responsible for return shipping charges. For customers who purchase and return their product within the United States, Ty-Lite, LLC, will provide a courtesy shipping label for $5 USD.